Return Policy
We want you (and your pet) to absolutely love your purchase — but if something isn’t right, we’re here to help.
60-Day Risk-Free Guarantee
You have 60 days from the delivery date to try your order. If you’re not completely satisfied, you can request a return for a full refund — no questions asked.
How Returns Work
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Contact our support team at contact@shopyula.com with your order number and reason for return.
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We’ll provide step-by-step instructions and a return address.
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Once we receive your item, your refund will be processed within 3–5 business days to your original payment method.
Return Shipping
Customers are responsible for return shipping costs, but we’ll handle the rest quickly and smoothly to make the process as easy as possible.
Eligibility
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Items must be in their original condition (no excessive wear or damage).
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Returns must be initiated within 60 days of delivery.
Our Promise
We proudly stand behind every Yula product. If your item arrives defective, damaged, or incorrect, please reach out right away — we’ll make it right at no cost to you.